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What happens if I forget my password?

You can only reset your password if you’ve set a ‘memorable question’ and can answer it correctly. We strongly recommend you set a memorable question as soon as possible after you start using MyHCT.

Setting your memorable question/answer

To set your memorable question and answer go to the person icon in the top right hand corner, which will show the following menu:

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Choosing ‘Memorable information’ will bring up the following screen, that allows you to choose memorable question and answer:

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If you haven't set a question...

If you haven’t set a memorable question – or you can’t make this work for you, you’ll need contact a system administrator at ess@hctgroup.org to reset your password.