Contact us  Search 

Jobs at HCT Group

Work somewhere that matters – make a difference! Our vacancies from all sites and depots - from bus driving jobs to management posts.


Insurance and Claims Officer, 8 Hours Per Week, £20ph, Remote


Uploaded 06 May 2022

The Role – Insurance and Claims Officer - 8 Hours Per week 

We are looking for a technically strong Insurance and Claims Officer you will providing support to the Head of Health, Safety and Environment.   


Pay and Benefits 

Attracting a salary of £39,000 pro rata, with benefits including 26 days annual leave plus bank holidays pro rata, 4 x DIS Benefit, Mental Health Wellbeing Support and continued professional development and potential progression. 


About Us 

HCT Group is the world’s largest transport social enterprise, providing over 30 million passenger trips on its buses every year and makes a real difference in the communities where it operatesOur services including London red buses, social services transport, school transport and community transport.  We operate a fleet of over 600 vehicles and reinvest the profits from our commercial work into high social impact transport services or projects in the communities across London, Yorkshire, Bristol and the Channel Islands.  

Whatever service HCT delivers – from the simplest bus contract to the most innovative social programme, its aim is to deliver on its social mission of: 

  • Transforming Communities
  • Transforming Life Chances
  • Transforming Public Transport 


We work in three key ways: 

  • Profits from our commercial contracts are reinvested back into further transport services or projects in the communities we serve, helping the most vulnerable in our communities to get mobile. 
  • We deliver training services for people who are unemployed that specifically focus on employment and skills. 
  • We aim to create employment opportunities for people, contribute to the local economies and actively seek new ways to make our communities better places to live and work through the way we operate. 


About You 

The successful candidate will require: 

  • Proven track record in similar position / environment. 
  • Strategic critical thinker.  
  • Skilled negotiator / influencer.  
  • Health & Safety awareness  
  • Leadership & motivational skills  
  • Structured client reporting 
  • IT Skills  


Your Responsibilities 

  • Prepare weekly or monthly data for Head of HSE or Operations & Engineering Director in preparation for Exec or Group-wide meetings: e.g., MPR, Group HSE
  • Collate, review, and analyse insurance-based statistics relating to claims handling, reserves, payments and insurance policies. Prepare graphical and table-oriented presentations showing trends, patterns, and results of insurance specific performance
  • Handle any incoming claims queries within HCT Group and identify which insurer or claims handler should receive this information. Relay any significant updates on claims to the Head of HSE and/or Group Road Risk Manager. This could include internal queries from depot staff or external communication from Third Parties
  • Update fleet lists with both the Motor Insurance Database and the claim and recovery handler, to ensure we have accurate insurance coverage in place at all times. This includes liaising with the Freeway manager and depot managers to ensure that they have updated us when vehicle movements take place


Our values... the way that we work

Recruitment FAQs

More information about the recruitment process at HCT Group