The COVID-19 pandemic has affected everyone, everywhere – and HCT Group is no exception.  As the pandemic took hold, many of our service users needed to shield for their own safety – so we could no longer provide many of our community services.  We responded by re-imagining many of our services: changing them from taking vulnerable people to things – to taking things to vulnerable people. 

HCT Group has produced a social impact report every year since 2010 – they are an important part of how we stay accountable as a social enterprise. Our usual reports use rigorous measurement and user research to explore the difference we’ve been making.  The pandemic has prevented our normal research-based approach – but we still have a story to tell. 

Our special report, ‘Global crisis, local impact: social impact in the time of COVID-19’, aims to tell those stories. It explores how we have responded to the crisis in each of our regions, working with our partners. From 750 delivery runs to socially isolated older people in Yorkshire, to 11.6 tonnes of food delivered to vulnerable people in Bristol, to 1200 laptops delivered to home-schooling children in London – HCT Group has been active in our communities, delivering on our social mission. 

The report also highlights the work of our mainstream bus services.  We have come to appreciate the vital role played by these services as never before – connecting key workers with their jobs to keep our communities going during lockdown. 

You can download the report here.