HCT Group and the Coronavirus – helping the most vulnerable

All across HCT Group, teams whose services are no longer running are stepping up to help our community

Posted: 30 Mar 2020

Day-in, day-out, colleagues across the Group are continuing to provide essential transport services. We’re playing our part to keep the country running in extraordinary times.  We know how important our bus services are in the fight against the coronavirus – making sure essential workers like NHS staff can get to their workplaces. 

What you may not know, is that colleagues whose services can no longer run – like some Dial-a-Ride and community services – are also stepping up all around the Group to provide extra help to the most vulnerable. If we can no longer take vulnerable people to things, we have the team to take things to vulnerable people.

In Leeds, Access Bus – our dial-a-ride style service – is changing its role during the pandemic.  During the current lockdown, Access Bus passengers are following Government advice and making essential journeys only.  This means services are very quiet, freeing up vehicles and drivers to help people in other ways. Access Buses and their drivers are running a delivery service of emergency food parcels to vulnerable people on behalf of Moor Allerton Elderly Care.

In Hammersmith and Fulham, drivers on our SEN services have far fewer journeys to make. In partnership with the Council, these staff and their vehicles are also helping out with essential deliveries – emergency food, prescriptions and parcels – to vulnerable and isolated people in the borough.  

The Community Transport team in Bristol have teamed up with Fairshare to deliver food to the most vulnerable. Our office staff are packing up boxes of essentials, including milk, bread, fruit and vegetables and our drivers are delivering the parcels – those that received parcels have no other way of getting food supplies.

Our team in Guernsey are also playing their part. Recognising that the job of a reduced bus service during lockdown is to make sure essential workers can get to work, they’ve set up a hotline. The hotline lets us know if essential travel is needed outside the reduced service, and transport can be arranged.

Dai Powell, HCT Group Chief Executive said “I’m immensely proud of what our teams across the country are doing to support their communities in these difficult times. From keeping essential services going to finding extra ways to support vulnerable people, it is these small acts of daily heroism that tell us who we really are.”